Terms and Condition

Last updated: July 1 2026

Welcome to Shonen Den. These Terms and Conditions (“Terms”) govern your access to and use of shonenden.com (the “Site”) and your purchase of products from us. Shonen Den is an online retailer of anime figures and collectibles based in Philippines.

By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of majority in your place of residence, to place an order on the Site. By purchasing, you represent that you are legally capable of entering into a binding contract under Philippine law.

2. Products

We sell anime figures, collectibles, and related merchandise. We make every effort to display our products accurately, but:

Product photos are for reference; actual colors may vary slightly due to screen settings and lighting.
Minor imperfections on outer packaging (small dents, creases, or shelf wear) from manufacturing or transit are normal for collectible items and are not considered product defects.
All product names, characters, and trademarks belong to their respective licensors and manufacturers. We are an independent retailer and are not affiliated with or endorsed by these rights holders unless expressly stated.

3. Pricing and Payment

All prices are in Philippine Pesos (₱) and are inclusive of 12% VAT where applicable.
The shipping fee is calculated at checkout based on your location and package weight.
We accept payment via GCash / Maya / PayPal / bank transfer / your payment methods. Orders are processed only after payment is confirmed.
We reserve the right to correct pricing errors. If an item is listed at an incorrect price due to a typographical or system error, we may cancel the order and issue a full refund, even after an order confirmation has been sent.
Unpaid orders may be automatically cancelled after 24–48 hours.

4. Orders and Order Acceptance

Placing an order constitutes an offer to purchase. An order is accepted only when we confirm payment and dispatch the item.
We reserve the right to refuse or cancel any order at our discretion, including orders with incomplete shipping details, suspected fraudulent transactions, or stock unavailability. In such cases, any payment made will be fully refunded.
It is your responsibility to provide a complete and accurate shipping address and contact number. See Section 6 for consequences of incorrect details.

5. Shipping and Delivery

We ship within the Philippines only, nationwide, via J&T Express.
Orders are processed within [1–2 business days] after payment confirmation. Estimated delivery times: within Mindanao [1–3 business days], Visayas [3–5 business days], Luzon/Metro Manila [4–7 business days]. These are estimates and not guaranteed, as courier delays may occur due to weather, holidays, or circumstances beyond our control.
Risk of loss passes to you upon delivery to the address you provided.
If a parcel is returned to us due to an incorrect address, an unreachable contact number, or failed delivery attempts, reshipping fees will be charged to the customer. Refunds for returned-to-sender parcels, if requested, will exclude the original shipping fee.

6. Returns, Refunds, and Exchanges

We accept returns within [7 days] of delivery for items that are damaged, defective, or incorrect, in line with your rights under the Consumer Act of the Philippines (RA 7394).
An uncut unboxing video is required for all damage, defect, or wrong-item claims. The video must show the sealed parcel with the shipping label visible before opening. Claims without an unboxing video may be declined.
Damage claims must be reported within [48 hours] of delivery, with photos of the item, box, and shipping label.
Approved claims will be resolved through replacement, store credit, or refund, at your option. For verified wrong-item or defective claims, return shipping is shouldered by us.
Because our products are collectibles, we do not accept returns or exchanges for change of mind, buyer’s remorse, or minor outer-box imperfections.
Returns must be authorized before shipping. Send returns only to the address we provide, via a trackable courier. Unauthorized returns may not be processed.
Refunds are issued to the original payment method within [X business days] of the approved return being received and inspected.

7. Order Changes and Cancellations

You may request changes or cancellation of an order before it has been packed or shipped by contacting us with your order number.
Once an order is in transit, it can no longer be modified or cancelled.
Refusal to receive a parcel without prior cancellation is treated as a returned-to-sender parcel under Section 6.

8. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You agree to provide accurate and current information and to update it as needed.
We may suspend or terminate accounts involved in fraudulent activity, abuse of our policies, or violation of these Terms.

9. Intellectual Property

All content on the Site — including our store name, logo, product photography, written content, and site design — is owned by or licensed to Shonen Den and is protected under the Intellectual Property Code of the Philippines (RA 8293). You may not copy, reproduce, or use our content for commercial purposes without our written consent.

10. Privacy

Your personal data is collected and processed in accordance with our [Privacy Policy] and the Data Privacy Act of 2012 (RA 10173). Please review the Privacy Policy to understand how we handle your information.

11. Electronic Transactions

Orders placed through the Site, order confirmations, and electronic communications between you and us are valid and enforceable under the Electronic Commerce Act of 2000 (RA 8792). You consent to receive transactional communications from us via email and/or SMS.

12. Limitation of Liability

To the fullest extent permitted by Philippine law:

Our total liability for any claim arising from an order shall not exceed the amount you paid for that order.
We are not liable for indirect, incidental, or consequential damages, including courier delays, force majeure events (typhoons, natural disasters, government restrictions), or losses arising from your failure to provide accurate delivery information.

Nothing in these Terms limits any rights you have under the Consumer Act of the Philippines (RA 7394) that cannot be waived by agreement.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of the Philippines. We encourage you to contact us first so we can resolve any concern amicably. Any dispute that cannot be settled amicably shall be brought before the proper courts of the Philippines, or through the Department of Trade and Industry (DTI) consumer complaint mechanisms.

14. Changes to These Terms

We may update these Terms from time to time. Changes take effect upon posting on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.